Privacy Policy

Shield with a lock, representing privacy protection

At Apex Academy, located at 12 Baker Street, Marylebone, London, W1U 3BW, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, use our services, or interact with us. Apex Academy Ltd, registered in England and Wales with Company Number 12345678, takes its responsibility for data protection seriously. You can contact us at 020 7946 0879 or via email at [email protected].

Information We Collect

We collect various types of information to provide and improve our services:

Personal Information: This includes your name, email address, phone number, postal address, and any other information you provide when you register for an account, enroll in a course, subscribe to our newsletter, or contact us.
Payment Information: When you purchase a course, we collect payment information, such as your credit card details. This information is processed securely by our payment gateway provider.
Usage Data: We collect information about how you use our website and services, including your IP address, browser type, operating system, pages visited, and the time and date of your visit.
Cookies and Tracking Technologies: We use cookies and other tracking technologies to enhance your browsing experience, personalize content, and analyze website traffic. Please see our Cookies Policy for more information.

How We Use Your Information

We use your information for the following purposes:

To Provide and Maintain Our Services: We use your information to create and manage your account, enroll you in courses, provide customer support, and personalize your learning experience.
To Process Payments: We use your payment information to process your course purchases and subscriptions.
To Communicate with You: We use your contact information to send you important updates about your account, courses, and our services. We may also send you marketing communications, but you can opt out at any time.
To Improve Our Website and Services: We analyze usage data to understand how our website and services are used and to identify areas for improvement.
To Comply with Legal Obligations: We may use your information to comply with applicable laws and regulations.

Sharing Your Information

We may share your information with the following categories of recipients:

Service Providers: We share information with third-party service providers who help us operate our website, process payments, deliver courses, and provide customer support. These providers are contractually obligated to protect your information.
Instructors: If you enroll in a course, we may share your name and email address with the instructor to facilitate communication and provide support.
Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

Using encryption to protect sensitive data transmitted online.
Implementing firewalls and intrusion detection systems to prevent unauthorized access to our systems.
Regularly reviewing and updating our security practices.
Providing data protection training to our employees.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We may retain certain information for a longer period for legal, accounting, or auditing purposes.

Your Rights

You have the following rights regarding your personal information:

Right to Access: You have the right to request access to the personal information we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
Right to Erasure: You have the right to request that we erase your personal information, subject to certain exceptions.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes and in certain other circumstances.
Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise your rights, please contact us at [email protected].

International Data Transfers

Your personal information may be transferred to and processed in countries outside of the European Economic Area (EEA) that may not have equivalent data protection laws. We will take appropriate safeguards to ensure that your personal information is protected in accordance with this Privacy Policy and applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and, if the changes are material, we will notify you by email or other means. Your continued use of our website and services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Apex Academy Ltd
12 Baker Street, Marylebone
London, W1U 3BW
Phone: 020 7946 0879
Email: [email protected]

This Privacy Policy was last updated on October 26, 2023.